Privacy Policy

Surrey Solar LTD

Company address:

36 Macdonald Road, Lightwater, Surrey, GU18 5TN

Email address: enq.surreysolar@gmail.com

Managing Director: Gary Eaton

Introduction

This Privacy notice is in regard to how “Surrey Solar Ltd” collects and uses personal data and provides you with the details of how we process and use this information.

Personal data is defined by the GDPR (EU Regulation 2016/679) as the data or information related to an identified or an identifiable natural person.

Surrey Solar Ltd may change, amend, or update this privacy notice when required, to ensure we meet the most up to date GDPR regulatory requirements. The most current edition of this document can be requested via email or found upon our webpage.

What Data do we collect?

The personal data collected by Surrey Solar Ltd will depend upon the level of interaction between any individual and Surrey Solar Ltd, this personal data may include the following:

• Names

• Phone Numbers

• Mailing Addresses

• Billing Addresses

• Email Addresses

All personal information that you provide us with must be accurate, complete, and up to date. If any of your data is not up to date, or if you wish to find out what data we store on you, please contact us.

Cookies

What is a cookie?

A Cookie is a small packet of data created by a webpage or web server and stored on your device through your browser. Cookies are stored on your browser for various durations this could be a predetermined time or for as long as your session. Cookies can be used for different tasks such as storing your preferences on a webpage for marketing or for tracking the traffic through a web page for analytical data.

How do we use cookies

www.surreysolar.uk only uses cookies to see how you interact with our webpage; this does not include personal information; however, Surrey Solar Ltd webpage and marketing providers do use cookies for market analysis, traffic analytics and to ensure the relevant providers platform is safe and secure for use. If the user does not wish to have their cookie information tracked, they should refuse cookie usage in their browsers before visiting the site.

How do we collect your Data and why

Nearly all the data we collect will be given directly to us by the individual, this could be in the form of email, telephone or via our website’s contact form.

Why do we process your Data:

We process your data for the following purposes:

• To contact you directly regarding the services we provide

• To provide you with estimates and surveys for our services

• To meet any contractual obligations

• To provide you with marketing information if applicable

• To comply with any legal, financial, or regulatory requirements

We do not disclose any personal data collected via your engagement with Surrey Solar Ltd without your prior consent.

The Legal basis for processing any personal Data

To provide estimates, surveys, and meet the contractual obligations made between Surrey Solar Ltd and the individual. We may also use your Personal data for any other legal purposes, for more details please contact Surrey Solar Ltd.

How do we store your Data

We store your data securely within ‘Surrey Solar Ltd’ either in paper format or electronically, we have appropriate security measures to prevent your personal data from being lost, accessed, or used in an unauthorised manner. This includes but is not limited to passworded files, antivirus and antimalware protection, and a secure filing system for all paper copies. Access is limited to directors of Surrey Solar Ltd and employees when required to carry out contractual duties.

How long do we store your Data

We only store and process your data during the engagement you have with ‘Surrey Solar Ltd’. The duration will depend upon the level of engagement you have with Surrey Solar Ltd and for a limited period after the completion of the contractual obligation. And for no longer than is necessary to fulfil the original purposes the data was collected for. However, we will continue to store your data for as long as legally required for financial and regulatory reasons. By law we must keep any financial information for up to 6 years from the end of that financial year of the contractual obligation. All Data will be appropriately disposed of after the respective retention period. If you would like to request further information about data stored for legal, financial, or regulatory reasons please contact Surrey Solar Ltd.

Your Data Protection Rights

Under data protection law, you have rights including:

• Your right of access - You have the right to ask us for copies of your personal information.

• Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

• Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

• Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

• Your right to object to processing - You have the right to object to the processing of your personal information in certain circumstances.

• Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Accessing your personal data

Should you wish to make a request for accessing, rectifying, transferring, erasing or object to any processing of any data, you will be asked to provide proof of Identification such as a passport or driving licence photocopy, further identification checks may be requested to ensure no fraudulent activities are taking place. All requests should be made to our email address enq.surreysolar@gmail.com.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at our mailing address below.

Surrey Solar Ltd

36 Macdonald Road,

Lightwater,

Surrey,

GU18 5TN

Or you can contact us via phone at 07702 041163 or email enq.surreysolar@gmail.com

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:           

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk